Delivery & refund rules
What to expect when purchasing a SummitLife customization or perk. These rules apply to every server.
Policy version: 2026-09-28-r2
Your consumer rights
These rules do not limit mandatory consumer rights, including any applicable 14-day withdrawal right or remedies for non-delivery, faults or a service that does not match its description. Agreeing to these rules does not waive those rights.
1. Delivery time
Allow up to 14 calendar days from confirmed payment for delivery. Delivery is handled by our team. Open a Discord support ticket with your order ID and customization details promptly. If information is missing or a delay arises, we will contact you to agree the next steps; your statutory remedies remain available.
2. Final sales, refunds and exchanges
All sales are final. We do not offer voluntary change-of-mind refunds or exchanges after purchase. This does not exclude any cancellation, refund, repair or other remedy required by applicable consumer law. If an order is not delivered, is faulty or differs from its description, contact us for a resolution. A general agreement to these rules is not consent to lose a statutory withdrawal right.
3. Check your server and account
Check the selected server, Discord account, item and currency before paying. Purchases are assigned to the selected server and account; they do not transfer automatically to another server or player. Contact support promptly if you made a mistake. Your statutory rights are unaffected.
4. Perks and management decisions
Management may use its discretion to suspend, change or revoke perks where reasonably necessary to enforce published server rules, address fraud, abuse or security risks, or meet legal and game-platform requirements. Decisions must be proportionate, with a reason and notice where practicable. Buying a perk does not prevent moderation or a ban.
5. Customization requirements
You must already own the in-game item being customized unless the product says otherwise. Submit clear instructions and only artwork you are entitled to use. Designs must follow server rules. If we cannot supply the agreed customization, we will discuss an alternative with you or provide any refund or remedy due; substitutions require your agreement.
6. Payments and duplicate charges
Use a payment method you own or have permission to use. Review the currency and final total in Stripe before paying. Report duplicate or unrecognized charges to support. You remain free to contact your payment provider or exercise your legal dispute rights. Never send full card numbers, passwords or security codes to staff.
7. Order problems and cancellation requests
For delivery problems, cancellation requests, faulty work or billing errors, contact our team through Discord with your order ID, selected server and a description of the issue. We will assess the request under applicable consumer law. Refunds that are due will be returned through the original payment method unless otherwise agreed, within the applicable legal deadline.
8. Changes to these rules
The policy version accepted at checkout applies to that purchase. Later updates apply to future purchases and do not remove rights attached to an existing order.